Responsible Gaming
at app22

app22 operates strictly as an adults-only platform. The minimum age requirement to register an account, make deposits, place bets, or participate in any game on the app22 platform is 18 years of age. This requirement applies to all players in Bangladesh and is non-negotiable.

Age Verification Process

All new players are required to complete our Know Your Customer (KYC) identity verification process, which includes confirming date of birth. We may request a government-issued National Identity Card (NID), passport, or other official document to verify that the account holder is 18 or older. Accounts that cannot complete age verification will be restricted from accessing real-money features until verification is successfully completed.

Consequences of Underage Access

Any account found to belong to a person under 18 years of age will be closed immediately. Any balance held in that account will be handled in accordance with our Terms and Conditions and applicable regulatory guidance. Attempting to register on the app22 platform while under the age of 18 is a violation of our Terms and Conditions and may be reported to relevant authorities.

For the vast majority of players, gambling is a recreational activity — a source of entertainment and excitement, similar to going to a cricket match or watching the BPL with friends. However, for a small number of individuals, gambling can develop into a problem that negatively affects their finances, relationships, work, and mental health.

Awareness is the first step. The warning signs below are intended to help you reflect honestly on your own relationship with gambling. If several of these patterns feel familiar, we encourage you to explore the support tools and resources described later on this page.

app22 provides a comprehensive set of player-controlled responsible gaming tools, accessible directly from your account dashboard under the "Responsible Gaming" settings section. These tools are designed to put you in charge of your own gaming experience — no forms to submit, no waiting for approval. Most settings take effect immediately.

Self-exclusion is the most comprehensive responsible gaming tool available on app22. It is designed for players who recognise that they need a meaningful break from gambling and want the platform to enforce that break on their behalf.

Available Exclusion Periods

app22 offers the following self-exclusion durations. You may select whichever period best matches your circumstances:

• 30 Days — A short-term break to reset your relationship with gambling.
• 90 Days — A medium-term exclusion suitable if you need an extended pause.
• 6 Months — A longer break to address a pattern of concerning behaviour.
• 12 Months — A full-year exclusion for more serious cases.
• Permanent Closure — A non-reversible account closure for players who choose to stop gambling entirely.

What Happens During Self-Exclusion

Once a self-exclusion is activated, the following actions take effect immediately:

• Your account is suspended and you cannot log in.
• All pending deposits are cancelled and funds are returned to your payment method.
• All promotional and marketing communications from app22 are stopped.
• You cannot create a new account during the exclusion period.
• Any withdrawable balance is returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay).

Reactivation After Exclusion

For exclusions of 30 days or longer, reactivation is not automatic when the period ends. You must contact our responsible gaming team to initiate a review. A minimum 24-hour cooling-off window is applied to all reactivation requests, and our team may ask you to confirm that you have considered your decision carefully before restoring access. Permanent closures are not reversible under any circumstances.

Setting a deposit limit is one of the most practical steps you can take to manage your gambling budget. app22's limit system is designed to be easy to activate and conservative to modify — making it genuinely effective rather than just a checkbox feature.

How Deposit Limits Work

You can set a maximum deposit amount for any of three timeframes: daily (24-hour rolling window), weekly (7-day rolling window), or monthly (calendar month). Once your limit is reached for that period, any further deposit attempt will be declined until the window resets. You can hold limits across multiple timeframes simultaneously — for example, a ৳2,000 daily limit alongside a ৳10,000 monthly cap.

Reducing vs. Increasing Limits

Reducing a deposit limit takes effect immediately. If you lower your daily limit from ৳3,000 to ৳1,000, the new ৳1,000 cap applies straight away — even mid-day. Increasing a limit, however, requires a mandatory 24-hour waiting period before the higher limit comes into force. This delay is intentional: it gives you time to reconsider the decision before the change is applied.

Loss Limits

Alongside deposit limits, app22 allows you to set a net loss limit — the maximum amount you are willing to lose in a given period. When your cumulative losses for the period reach that threshold, real-money wagering is automatically paused. This is a useful tool for players who fund their account in larger amounts but want to cap downside risk on any given day or week.

Sometimes you need a break that is shorter than a full self-exclusion but more structured than simply closing the browser. app22's time-out and cool-off features fill that gap — they give you a defined pause while keeping your account data and balance intact for when you return.

Cool-Off Periods

A cool-off period suspends your ability to deposit and wager for a fixed duration: 1 day, 7 days, 14 days, or 30 days. Your account remains open and you can still log in to view your transaction history or contact support, but you cannot place bets, access game lobbies, or add funds while the cool-off is active. At the end of the period, access is restored automatically.

Session Duration Limits

Session limits cap the total time you can spend logged in and actively playing during a single sitting. You choose the maximum duration — options range from 30 minutes to 4 hours. When the session limit expires, the platform displays a notification and logs you out. You must wait a configurable rest period before starting a new session, ensuring that session limits cannot simply be bypassed by immediately logging back in.

Reality Check Notifications

Reality check alerts interrupt your session at regular intervals with a summary screen showing the time elapsed, total amount wagered, and your net result for the session. The alert appears as an overlay that requires you to actively acknowledge it before continuing. This brief pause is specifically designed to break the flow state that can lead to extended unplanned sessions. You choose the interval — every 30, 45, or 60 minutes.

Wager Limits

Beyond deposit and loss limits, app22 also supports per-game wager limits that cap the maximum stake you can place on a single bet or spin. This is particularly useful in high-volatility games such as certain slot titles where a single large bet can represent a significant portion of a session budget. Wager limits are set per game category and apply to all sessions while active.

Protecting minors from accessing gambling services is a core responsibility that app22 takes extremely seriously. Our approach combines technical verification at registration with ongoing monitoring and guidance for parents and guardians.

Technical Controls

Date of birth is collected at registration and cross-referenced against KYC identity documents. Players who cannot verify their age are restricted from real-money play until verification is completed. Our systems also flag accounts that display unusual patterns consistent with underage use — such as erratic betting behaviour or frequent failed verification attempts — for manual review by our compliance team.

Shared Device Guidance for Families

If your household devices are shared with children or teenagers, we recommend the following steps to prevent unintended access to the app22 platform:

• Enable parental control software on shared computers, tablets, and smartphones. Widely used options include Net Nanny, Qustodio, and built-in family safety features on Android and iOS devices.
• Configure your internet router's parental filtering feature to block gambling-category websites at the network level.
• Never save your app22 username or password in a shared browser profile.
• Log out of your app22 account after each session on any device that is not exclusively yours.
• Keep your app22 account credentials strictly private — do not share them with any person, regardless of age.

Reporting Suspected Underage Access

If you have reason to believe that a person under 18 has accessed or is attempting to access the app22 platform — whether using your account or their own — please contact our support team immediately at [email protected]. All such reports are treated with the utmost seriousness and investigated promptly. Confirmed cases of underage access result in immediate account closure.

You do not have to manage a gambling concern on your own. Whether you want to activate a limit, take a break, or simply talk to someone who understands what you are going through, the app22 responsible gaming team and the resources below are here to help. All conversations with our team are treated in strict confidence.

Additional Guidance

If you feel that gambling has significantly impacted your mental health, finances, or relationships, we encourage you to seek support beyond our platform. Speaking with a trusted friend, family member, or a mental health professional can make a meaningful difference. In Bangladesh, general mental health support is available through hospitals and community health services in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major cities.

app22 also encourages players to make use of the following practical steps as part of a broader responsible gaming routine:

• Set a gambling budget before each session and treat any loss within that budget as the cost of entertainment — not money that needs to be recovered.
• Never gamble with money allocated to essential expenses such as rent, food, utility bills, or loan repayments.
• Take regular breaks during sessions — stand up, have water, and step away from the screen for at least 10 minutes per hour.
• Avoid gambling when you are feeling stressed, emotionally low, tired, or under the influence of alcohol.
• Balance gambling with other leisure activities — sports, socialising, reading, and physical exercise all contribute to a healthier relationship with gaming.
• Review your account statement regularly so you always have an accurate, up-to-date view of your spending.